Signing up for
Hiya Registration
Creating a user account
When signing up for a new Hiya account to register a business, Hiya will verify information provided for the registering user. This includes:
- The email address of the user is valid
- The user is an employee of the business being registered
To do this, information including the user’s name and business email address will be requested. Please note, email addresses using public email services (Gmail, Outlook, etc.) are not supported. The email address must be valid, and will receive a confirmation email from Hiya to verify it.
Employee status check
Hiya Registration is only available for employees of businesses to register their own business/employer. As a check for this, Hiya will confirm that the website URL of the business and the domain of the user’s email address (after the ‘@’ sign) are the same or similar. If these values do not match, please ensure you have correctly entered the business website URL and the email address.
If your business uses a significantly different domain name for company email than is used for the company website (for example, a different subdivision, a former business name, etc.) then the request to register may be declined. Please confirm you meet the requirements of:
- You are an employee of the business you are attempting to register
- You will be registering phone numbers directly used by your business/employer
If so, you may reach out to Hiya for assistance.
Submitting your business for registration
Only legitimate businesses can be registered within Hiya Registration, and businesses can only be registered by a representative of the business. As part of the registration process for a new business, Hiya will collect information with the sole purpose of identifying the business and confirming its legal status. This information includes:
- Business name(s) including DBA
- Physical address of headquarters
- Data Universal Numbering System (DUNS) number, if known
Hiya will confirm the accuracy of the information provided, and will contact the user if there are any issues to be addressed. Often, this verification will be completed within a matter of seconds.
Registering on behalf of another business
During the registration process, you will be asked to confirm if you are an employee of the business being registered, and if the intention is to register phone numbers that are used by that business. This means:
- Your business directly leases the phone numbers to be registered
- Your business is involved in the creation of phone calls using those numbers
If these are not both true (for example, you are providing registration services for other companies), unfortunately Hiya Registration is not available. Please ask the business to directly register with Hiya. (They may be able to add you as additional users after registration is complete).
Please note registration is allowed for businesses that place phone calls on behalf of other businesses, as long as the registering business is directly involved in leasing the phone numbers and placing the calls.
Business DUNS check
Provided by Dun & Bradstreet, the Data Universal Numbering System (DUNS) number is a unique nine-digit identifier for businesses that is associated with a business’s identity. A DUNS number is available for free for any company in any country. Whether or not a DUNS number is provided, Hiya will attempt to locate the registering business within the DUNS number system. A DUNS record for the business must exist in order to proceed with the registration.
Choosing a business from DUNS results
Often, the DUNS check will find more than one possible match to the business information provided. These matches will be shown and the registering user can choose which business record is the best one for their company.
Often these records will not exactly match current business information. DUNS records may have an outdated physical address, for example. Please review the choices and if one matches any current OR former business record, select it to continue.
If no matches could be found or no matches align with your business, there are two common reasons:
- The business information has changed too much to find a match
- The business has no DUNS record
If you believe you already have a DUNS number, you can look it up at https://www.dnb.com/duns/duns-lookup.html. This can be a good opportunity to update your DUNS record with your latest company name, address, and website URL. Once updated, you can log back in to your Hiya Business Suite account and resume registering your business.
In many countries, a DUNS number is automatically generated when a business incorporates. However, in some countries including the United States and Canada, a business must request a DUNS number for free. If you do not have a DUNS number, learn how to get a DUNS number at https://www.dnb.com/duns/get-a-duns.html. Once completed, log back in to your Hiya Business Suite account and resume registering your business.
Business URL check
To prevent individuals from registering businesses that are not their employer, Hiya must confirm that the user is an employee of that business. This is accomplished by comparing the website URL of the business and the domain of the user’s email address (after the ‘@’ sign). It also compares the URL provided for the business with the website on file in the DUNS record.If you encounter an error, please confirm that the latest information for your business is on file in your DUNS business record.
